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Contact Pictet Group

At Pictet Group, our relationship managers and client support specialists are available to assist you with your banking, investment, and wealth management needs. Whether you require account assistance, investment guidance, or general inquiries, our team is committed to delivering prompt and professional support.

Send Us a Message

Get in Touch

Phone

WhatsApp 541-295-0891 (WhatsApp)

PICTET-295-0892 (Toll Free)

Email

support@pictetgroup.org

Head Office – Geneva

Route de la Confédération 12

1204 Geneva

Switzerland

Business Hours

Monday-Thursday: 8:00am - 6:00pm

Saturday: 9:00am - 1:00pm

Sunday: Closed

Emergency After Hours

For lost or stolen cards, please call:

800-555-2839 (24/7 service)

Send Us a Message

Our Branch Locations

Zurich Office

Bahnhofstrasse 45 8001 Zurich Switzerland

+41-44-555-4657

Hours:

Mon-Fri: 8:00am - 6:00pm

London Office

33 St. James's Square London SW1Y 4JS United Kingdom

+44-20-7555-4657

Hours:

Mon-Fri: 8:30am - 5:30pm

Luxembourg Office

12 Boulevard Royal 2449 Luxembourg City Luxembourg

+352-27-555-5688

Hours:

Mon-Fri: 8:30am - 5:30pm

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Frequently Asked Questions

How do I report a lost or stolen card?

If your Pictet Group debit or credit card is lost or stolen, please call our 24/7 emergency line at 800-555-2839 immediately. We'll cancel your current card and issue a replacement, which typically arrives within 5-7 business days.

What documents do I need to open an account?

To open an account with Pictet Group, you'll need:

  • A valid government-issued photo ID (driver's license, passport, etc.)
  • Social Security Number or Tax ID Number
  • Proof of address (utility bill, lease agreement, etc.)
  • Initial deposit (minimum amounts vary by account type)
How can I schedule an appointment with a banker?

You can schedule an appointment in several ways:

  1. Call your local branch directly during business hours
  2. Use our online appointment system through your online banking portal
  3. Visit any branch to speak with a receptionist
  4. Fill out our contact form on this page and select "Schedule Appointment" as your subject
What are your international transfer fees?

Our international transfer fees vary depending on the service:

  • Wire Transfers: $40 outgoing, $15 incoming
  • International ACH: $25 per transaction
  • Foreign Currency Exchange: 1% of transaction amount

Premium account holders may qualify for reduced or waived fees.

How do I update my contact information?

You can update your contact information through:

  • Online Banking: Log in and go to Profile Settings
  • Mobile App: Tap on your profile icon and select "Personal Information"
  • In Person: Visit any branch with a valid ID
  • By Phone: Call customer service at 800-555-2837

For security reasons, some changes may require additional verification.